How do I unlock my HSBC security device?

Locate the security code field on the login page for online banking, then click the “forgot PIN” link. Next, enter the responses to your security questions, key in your device’s unlock code, and then follow the onscreen prompts to create a new PIN.

How do I change my HSBC security device?

Once your HSBC Security Device has been activated, you can access Personal Internet Banking from your desktop and choose Manage my security device from the My HSBC menu by logging in. You’ll see a choice to change the type of device you’re using and instructions on how to do it.

How do I log into my HSBC security device?

Use your physical security device to log on.

Once more pressing the green button after entering your Security Device PIN. Press the green button once more after seeing the ‘HSBC’ welcome screen. A security code with six digits will be generated. Return to the banking section of, type the Security Code, and then click Continue.

How do I reset my HSBC secure device fail 1?

The word “FAIL 1” will appear if you enter the wrong PIN. Once more enter your PIN by pressing the green button. You have three chances to type your PIN correctly.

How do I revoke my HSBC security device?

Using your Security Device

  1. To turn on the device, press and hold the button for 2 seconds.
  2. Type in your PIN.
  3. To delete one character, simply press once. To clear the screen, simply press and hold.
  4. To generate a log-on security code, press the green button once more after entering your PIN and seeing the ‘HSBC’ screen.
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What do I do if my HSBC Secure Key failed?

Start by entering your Username in Online Banking to accomplish this. You will be given a PIN Reset Code after selecting the “Forgotten your Secure Key PIN” link on the following screen and following the on-screen instructions.

What is digital security device HSBC?

Your private data and more delicate transactions are protected further by the HSBC Digital Security Device. It’s simple to use and will meet your changing needs for online and mobile banking while keeping your money even safer.